The eight-day workshop, organised by the Ghana Progressive Hotels Association (GHAPROHA) and funded by the Council for Technical and Vocational Education and Training (COTVET), Ghana, was on the theme, “Training of staffs to enhance proper customer services". It was attended by 50 participants from
Mr. Moses Kwaku Golly, training officer and facilitator of Dolphins Training and Management Limited, a Ghanaian training and management consultancy firm, emphasised that hotel services should be delivered professionally as a key element of customer service.
He underscored the need for team work, saying Managers, Directors and staff must unite, coordinate and communicate effectively for the benefit of customers and the enhancement of Ghana’s hospitality business as a whole.
Mr. Charles Adu-Gyamfi, national Vice-President of GHAPROHA urged participants to ensure effective application of the knowledge and experience they had gained from the workshop to improve the services in their hotels and guest houses.
Mr. Paul Bismark Gyasi, Brong-Ahafo Regional Chairman of GHAPROHA said the hotel industry and customer service was dynamic, hence participants and their outfits must also operate according to the trends in the sector to bring about the success of the industry.
Topics treated included principles of excellent customer care, understanding and meeting customer needs, persuasive communication skills, networking, customer care and technology, image and dressing.