| GENERAL MANAGEMENT DEPARTMENT COURSES GENERAL INTRODUCTION
With the increasing rate of change in industry and the dynamics of economies, it is imperative that managers spend time at key stages in their career to develop the skills and competencies necessary to maximize their contributions to the effective management of their organizations. All organizations are under constant pressure to increase productivity, quality, change operational methods and control the ever increasing labour costs. However good the policies and procedures are, the ultimate success often depends on applying professional techniques, systems and skills of the manager.
This year’s General Management courses offer practical means of improving managerial competencies. The courses cover managerial and administrative functions of personnel in the respective category.
Some courses, target setting for managers, conflict handling and negotiations, report writing and presentation skills, time and stress management, corporate strategic plan, labour-management relationship and managing attitudinal change for increase productivity have had their duration reduced to suit the working hours of the target groups. Nonetheless, the contents of these courses have been deepened and enriched.
Key among the other courses are: Introduction to Management course which is for those who are new to management and require a broad framework of the various managerial functions and techniques. Practice of Supervision designed for Supervisors and Foremen and seeks to improve their understanding of their role, authority and responsibilities to enable them to achieve set targets. The Office Management and Administration is designed for the sectional heads, office managers, secretaries and executive assistants to improve their office and administrative performance. Senior Executive Development skills Administrative Management skills In all cases, participants on the General Management courses will be offered ample opportunity, through series of relevant exercises, case studies and discussions to improve on their managerial performance.
INTRODUCTION TO MANAGEMENT
1.0 INTRODUCTION
Organizations are established to achieve specific goals and objectives in line with their strategic plans. These goals and objectives are achieved through effective and efficient managers who are developed from the early stages of their career.
Management of business today is confronted with extraordinary challenges that their predecessors rarely faced – escalating global competition, high quality of goods and services at affordable costs, value for money and the ever pressing need to radically change the way organizations function for increased productivity.
Therefore newly appointed managers must be given the necessary management training to enable them acquire management values, ethics, attitudes and skills, understand and apply management principles and techniques in carrying out their day-to-day activities and responsibilities.
The “Introduction to Management” course is designed to lay a firm foundation for managers and equips them for the challenges ahead. After all, a manager is employed to solve problems and not to report them.
2.0 OBJECTIVE:
At the end of the course, participants will be able to:
Define the concept of management Identify the roles played by managers in achieving company goals Describe the responsibilities of managers Identify the skills needed in modern management practices and when and how to apply them.
3.0 CONTENT:
Functional Management o Human Resource Management o Financial Management o Production/Operations Management o Marketing Management Scope and levels of management Managerial roles Interpersonal Informational Decisional Performance Management; Managerial Skills for Handling Common Staff Problems; o Grievance Handling o Discipline and Counseling; o Problem Solving and Decision Making; Effective Communication; Human Relations Skills; Leadership Skills; Motivation; Change Management. Productivity improvement.
4.0 INTENDED FOR: Newly appointed Managers, Manager-Trainees and Managers who have not been exposed to Managerial Training.
5.0 PRESENTATION: Lectures, Discussions, Case Studies, Role Play, Exercises and Syndicate Work..
6.0 DURATION: 2 WEEKS PERIOD: MAR 15 – MAR 26 JUL 12 - JUL 23 OCT 11 - OCT 22 VENUE: ACCRA FEE: GH¢810.00
OFFICE MANAGEMENT AND ADMINISTRATION
1.0 INTRODUCTION
The effectiveness of Office Managers depends largely on the attitude, values, ethics, skills and behaviour of their subordinates. This makes it absolutely necessary for these subordinates to have the right attitude to the job, and to have special dispositions towards the objectives of the organization and to train them to do their jobs efficiently, safely, economically and intelligently.
The ever-increasing business dynamics has forced the development of new techniques in office management. The office worker is a vital spoke in the wheel of administration. The function and role of office management is continually developing to take account of the vast growth in mechanization, development in the field of electronic information and communication handling.
Management of an office is essentially the practical application of the principles involved.
It is for this reason that the Office Management and Administration course is being offered.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
• Demonstrate improved sense of responsibility for re-examining the strategic importance of their positions for administrative efficiency within their organizations;
• Discuss techniques for the effective and efficient management of office resources.
• Analyse situations and problems to determine appropriate actions required under pressure from external influences and hierarchical authority;
• Demonstrate improved skills of Communication and Documentation; and
• Plan their general workflow and daily activities effectively.
3.0 CONTENT:
Nature of Business Organization; Effective Communication; Telephone skills; Managing meetings Features of Office Correspondence Report writing o Minutes writing o Memos o Technical report Customer Care and Service; Time management; Managing Your Boss; Self-motivation; Office Productivity improvement; o Office Work Simplification o Managing Office Resources o 5S at the Office Data management Stress Management Records management / indexing, filing of organizational records 4.0 INTENDED FOR:
Sectional Heads, Office Managers, Secretaries and Executive Assistants.
5.0 PRESENTATION: Lectures, Discussions, Case Studies, Demonstrations, Exercises, Role Play.
6.0 DURATION: 2 WEEKS PERIOD: APR 12 - APR 23 JUN 14 - JUN 25 SEP 06 - SEP 17 NOV 08 - NOV 19
VENUE: ACCRA FEE: GH¢810
CONFLICT HANDLING AND NEGOTIATION 1.0 INTRODUCTION
Conflicts occur in every aspect of life, organizations inclusive. Differences in interests, values, styles, and opinions are all common causes of interpersonal conflicts in organizations. Those in leadership positions need to effectively identify and manage the positive and negative aspects of conflict. Negotiations communicate the processes to enable disputing parties to achieve a mutually beneficial outcome.
2.0 OBJECTIVES:
At the end of the course, participants will be able to: Identify potential sources and types of conflict at work places; Determine the conflict management techniques for resolving a given conflict; Identify stages in the negotiation process; and Demonstrate the use of negotiation as a tool for resolving conflicts.
3.0 CONTENT:
Conflicts: Definition and types; Positive and negative sides of conflict; Handling conflicts; The Negotiation Process; Communication.
4.0 INTENDED FOR: Human Resource Practitioners, Managers/Officers, Union Officers and Supervisors.
5.0 PRESENTATION:
Lectures, Discussions, Role Play, and Exercises.
6.0 DURATION: 3 Days PERIOD: MAR 29 – MAR 31 VENUE: ACCRA FEE: GH¢250.00
PRACTICE OF SUPERVISION
1.0 INTRODUCTION
Supervisors often supervise the individuals who are directly responsible for producing the organization’s products or delivering the services. The Supervisor’s work therefore entails managing individual performance and instructing subordinates. He therefore needs the necessary skills for motivating, disciplining, monitoring performance, training, coaching and instructing employees on how to do their jobs.
The Practice of Supervision course is designed to help supervisors achieve expected results and emphasizes on productivity for organizational growth and expansion through the development of relevant skills and other approaches directly related to productivity.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
State the functions and responsibilities of the supervisor; Enumerate the types of skills necessary to perform the job of a supervisor; Demonstrate the specific skills necessary to effectively supervise the individual; State the role of the supervisor in improving productivity. 3.0 CONTENT: Supervisory Responsibilities; o Supervisory Planning o Organizing and Delegating o Supervisory Control Effective Communication and Report Writing Skills; Problem Solving and Decision-making; Supervising the Individual; o Job and Task Analysis o Defining Key Result Areas and Setting Performance Targets o Orientation of the New Employee o On-The-Job Training Technique o Motivation o Employee Performance Appraisal o Discipline and Counseling Leadership Skills Human Relations; Supervisor’s Environment and Productivity o Workplace Safety and Accident Prevention o Productivity Improvement o Time management; and o Stress management Team Building
4.0 INTENDED FOR: Works Superintendents, Supervisors, Foremen and Sectional Heads in Industry, Commerce, Civil Service and Parastatals.
5.0 PRESENTATION: Lectures, Discussions, Case Studies, Demonstrations and Exercises.
6.0 DURATION: 2 WEEKS PERIOD: MAY 31 JUN 11 AUG 16 - AUG 27 OCT 25 – NOV 05
VENUE: ACCRA FEE: GH¢810.00
TARGET SETTING AND PERFORMANCE MANAGEMENT FOR MANAGERS
1.0 INTRODUCTION
Corporate goals, objectives and strategies end up by determining the success or otherwise of the organization.
This course is to equip managers with the requisite skills and knowledge to set achievable targets for the overall success of the organization.
2.0 OBJECTIVES
By the end of the course, participants will be able to
Develop a system of output control for their organization Select output performance standards Apply appropriate principles to set challenging targets; and Clarify job objectives f subordinates Evaluate the performance of the individual, the department and the organization.
3.0 CONTENT
Management by objectives (MBO) Setting job objectives Principles of target setting Work measures and standards Determination of key result areas (KRAs) Process of target setting Performance appraisal.
4.0 INTENDED FOR
Managers and supervisors
5.0 PRESENTATION
Lectures, Discussions and Exercises.
6.0 DURATION: 3 DAYS PERIOD: APR 19 – APR 21 SEP 14 - SEP 25
VENUE: ACCRA FEE: GH¢250.00
HUMAN RESOURCE MANAGEMENT
1.0 INTRODUCTION
The Human Resource function is a key player in helping companies to achieve their strategic goals. It is therefore very critical that the right calibre of staff are recruited, trained, well appraised and compensated. Besides, there is the need to attend to their labour relations, health, safety and fairness concerns.
This course, HRM, in addition to discussing the concepts and techniques needed to carry out the “people” aspect of managerial jobs, will help newly appointed Human Resource Managers/Officers to acquire the necessary knowledge and skills to be able to plan, screen, test, perform background checks and interview prospective employees and to shape their attitudes.
2.0 OBJECTIVES:
At the end of the course, participants will be able to: • Describe the legal environment of Human Resource Management; Explain the concepts of Job Analysis and Human Resource planning; • Discuss recruitment and selection processes; • Discuss methods of Performance Management; • Discuss employee compensation; • Describe how a Union is formed and how a labor contract is negotiated and administered.
3.0 CONTENT:
Business Organization, Nature and Purpose; Principles of Human Resource Management; Human Resource Functions: o Human Resource Planning o Employment o Training and Development o Employee Welfare and Safety o Employee Compensation Performance Management; Career Management o Career Development o Management Succession Plan Industrial Relations; o Labour-Management Relations o Role of Unions o Collective Bargaining o Grievance Handling o Conflict Handling o Productivity improvement
4.0 INTENDED FOR:
Human Resource Managers / Officers, Trade Union Officers, Training Managers/Officers who have not been exposed to human resource management training and practices and Owner-Managers.
5.0 PRESENTATION: Lectures, Discussions, Case Studies, Role Play, Exercises, and Syndicate work.
6.0 DURATION: 1 WEEK PERIOD: MAY 10 - MAY 14 SEP 06 – SEP 10
VENUE: ACCRA FEE: GH¢410.00
HUMAN RELATIONS AND COMMUNICATION
1.0 INTRODUCTION
Nearly all jobs that we perform require social contact with people. Thus, through human relations, people at work are united and motivated to cooperatively and productively achieve the organizations’ goals and objectives. Effective human relations require six essential skills: Communication; Decision- Making; Time Management; Leadership; Motivation and Morale; and Employee Counseling and Discipline.
This Human Relations and Communication course is designed to improve interpersonal relationship skills of participants for application at their workplaces.
2.0 OBJECTIVES:
At the end of the course, participants will be able to: Discuss the basis of Human Relationships; Describe conditions that prevail in various types of relationships; Identify the characteristics of an effective work group; Describe ways of managing problems interfering with productive human relations; Identify characteristics of effective communication.
3.0 CONTENT: Principles and Basis of Human Relationship; o Personal Needs o Self Perception and Perception of others. Groups Dynamics o Group Functions and Group Behaviour o Team Building Essential Skills for Managing Human Relations; o Discipline and Counseling o Conflict Management Effective Communication; o Managing Meetings o Presentation Skills. Ms PowerPoint 4.0 INTENDED FOR:
Departmental and Sectional Heads and Managers.
5.0 PRESENTATION:
Lectures, Discussions, Role Play, Case Studies and Exercises.
6.0 DURATION: 1 WEEK PERIOD: MAY 17 – MAY 21 SEP 13 - SEP 17
VENUE: ACCRA FEE: GH¢410.00
CORRESPONDENCE, REPORT WRITING AND PRESENTATION SKILLS
1.0 INTRODUCTION
The Correspondence, Report Writing and Presentation skills course is designed to help managers and all other professionals put their ideas in the right perspective and for effective presentation.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
Identify the futures of correspondence Describe the stages of writing a report List the features of a good report List the dos and don’ts of effective presentation Apply MS PowerPoint to presentation
3.0 CONTENT: Types of Correspondences Report as a communication tool Report preparation process o Planning o Data gathering o Structuring o Editing Presentation skills; MS PowerPoint
4.0 INTENDED FOR:
Managers, Public Relation Managers/Officers, Administrative Managers, Project Managers, and all others who have to make presentations in conveying their ideas and thoughts.
5.0 PRESENTATION:
Lectures, Discussions, Case Studies, Demonstrations and Exercises.
6.0 DURATION: 3 DAYS PERIOD: JUN 21 – JUN 23 VENUE: ACCRA FEE: GH¢250.00
ADMINISTRATIVE MANAGEMENT SKILLS
1.0 INTRODUCTION
Administration is the foundation that guides the process of carrying out activities in conformity with laid down policies, procedures, rules and regulations in an organization.
It is, therefore, necessary for newly employed Managers, Supervisors and Administrators to be equipped with the requisite administrative skills through this “one-stop-shop” course on Administrative Management Skills.
2.0 OBJECTIVE:
At the end of the course, participants will be able to:
• Describe in precise terms policies, procedures, rules and regulations involved in business operations and administration.
3.0 CONTENT:
Nature and Scope Of Administrative Management Features of Business Correspondence o Attention o Re: o Signing for o Minuting correspondence o Distribution/Copy to Effective Communication o Report Writing o Managing Meetings. Administrative Support Services o Organizing Conferences o Organizing Traveling Arrangements o Arranging Accommodation o Arranging Catering Services Data Base Management o Introduction to MS Access Human Resource Administration o Policies, Procedures, Practices, Rules and Regulations Employment Human Resource Planning Labour Relations and Welfare Training and Development Compensation Management of Business Assets
Financial Administration o Policies, Procedures, Rules & Regulations Receipts and Payments Office funds Human Relations Productivity improvement
4.0 INTENDED FOR:
Office Managers, Owner-Managers, Administrative Managers/Officers, Heads of departments in organisations, Personal/Executive Assistants.
5.0 PRESENTATION:
Discussions, Discussions, Exercises, Lectures, Case Studies.
6.0 DURATION: 2 WEEKS PERIOD: JUL 05 - JUL 16 OCT 04 - OCT 15
VENUE: ACCRA FEE: GH¢810.00
MANAGERIAL LEADERSHIP SKILLS DEVELOPMENT
1.0 INTRODUCTION Leadership is one of the most discussed and researched topics in the field of management. As one of the most elusive attributes that separate effective managers from less effective ones, the success or failure to achieve organizational goals depends on the leadership styles of the managers of the organization.
This course is therefore designed to help the participant become a more effective leader who can identify problem situations, select and apply the right leadership style or technique to resolve them.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
Explain leadership effectiveness in terms of work-centered and employee-centered behaviour of the leader; Identify the role of leader-member relations, task structure and position power in leadership effectiveness. Describe an integrated approach to effective leadership styles at the workplace. 3.0 CONTENT: Strategic Planning: o Mission and Vision o Objectives and Strategies; Leadership; o Principles, Concepts and Core competencies o Visionary Leadership o Transformational Leadership o Effective Delegation o Team Building Emotional Intelligence Effective Delegation; Problem Solving and Decision-Making; Building Quality Relationship o Interpersonal Skills o Group dynamics Change Management Training and Development of Subordinates Performance Management Effective Communication Productivity improvement.
4.0 INTENDED FOR:
Departmental and Sectional Heads, Managers and Supervisors.
5.0 PRESENTATION:
Lectures, Case Studies, Discussions.
6.0 DURATION: 1 WEEK PERIOD: JUL 26 – JUL 30
VENUE: ACCRA FEE: GH¢410.00 MANAGING LIFE AFTER FORMAL EMPLOYMENT
1.0 INTRODUCTION
Retiring from active working life is a change which is inevitable and occurs with unknown consequences. These unknown consequences agitate the mind of the individual who is called upon to face this change of retiring from formal employment.
This course is therefore geared towards preparing and addressing the challenges associated with retirement. 2.0 OBJECTIVES: At the end of the course, participants will be able to:
Prepare a retirement plan; Discuss techniques for making an effective change to life of retirement Distinguish between stress and stressors Indicate how to cope with stress; Identify opportunities for entrepreneurship. 3.0 CONTENT: Managing Change: transition from active employment to retirement life Managing Economic Life o Investment Opportunities o Starting and Managing Your Own Business Managing Social Life; o Social Environment o Determining Factors of Choice of Life in Retirement. Managing Your Health o Coping with Aging o Physical Health Promotion o Mental Health Promotion o Stress and Burn-out o Sharing experience in retirement Accessing Your Social Security Benefits Preparing a Retirement Plan
4.0 INTENDED FOR:
All employees at various stages of working life.
5.0 PRESENTATION:
Lectures, Discussions and Do-It-Yourself Exercises and Experience sharing.
6.0 DURATION: 3 DAYS PERIOD: AUG 02 - AUG 04
VENUE: ACCRA FEE: GH¢250.00
PERFORMANCE MANAGEMENT
1.0 INTRODUCTION
The overall goal of performance management is to ensure that the organization and its sub-systems are working together in an optimum fashion to achieve the desired results. Therefore, Performance management is the key to establishing a culture in which individuals and the groups take responsibility for the continuous improvement of processes and their contributions to the success of the orgranization.
2.0 OBJECTIVES
At the end of the course, participants will be able to:-
State the link between organizational, divisional, sectional and individual performance Discuss the required improvements in managing their own performance Describe the process of conducting appraisal interviews for better results.
3.0 CONTENT Performance Measurement o Purpose, scope and benefits o Levels of performance management Managing one’s own performance o Determining key performance areas (from Job Description) o Performance evaluation o Motivating oneself Managing subordinates’ performance o Developing effective Job Descriptions o Defining key result areas o Setting performance objectives, standards and targets
Performance Review System o Purpose of the Appraisal o The role and use of Appraisal Form (Instrument) o Conduct of the Appraisal Interview o Communicating Appraisal Review Outcome/Results
4.0 INTENDED FOR
Human Resource Development Managers/Officers/Practitioners/ Trainers and Supervisors
5.0 PRESENTATION
Lectures, Discussions, Case Studies, Exercises and Syndicate Work.
6.0 DURATION: 1 WEEK PERIOD: AUG 09 - AUG 13
VENUE: ACCRA FEE: GH¢410.00
TIME AND STRESS MANAGEMENT
1.0 INTRODUCTION
Poor time management leads to stress. This Time and Stress Management course is designed to help all categories of staff to improve their performance and to keep themselves in good health.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
Identify stress drivers and time wasters Analyse different types of stress Discuss techniques for eliminating time wasters
3.0 CONTENT: The concept of time management o Setting goals, objectives and priorities; Managing time o Managing Meetings o Effective Telephone skills o Effective delegation o Managing Relationships Nature and Sources of stress Guidelines for managing Stress
4.0 INTENDED FOR: All categories of employees and employers.
5.0 PRESENTATION: Lectures, Discussions, Case Studies, and Exercises.
6.0 DURATION: 3 DAYS PERIOD: AUG 23 – AUG 25
VENUE: ACCRA FEE: GH¢250.00
SENIOR EXECUTIVE DEVELOPMENT
1.0 INTRODUCTION:
Among the challenges facing executives in organizations are: the ability to assess how competitive the organization is; instituting and implementing the organization’s strategic plans, policies, procedures, rules and regulations the ability to manage the complex tasks and managing diversity.
To handle these challenges effectively requires among others, the skills of decision-making, administration and understanding of financial statements.
The Senior Executive Development Course is designed to assist participants acquire the necessary skills to effectively handle the challenges that confront the executive.
2.0 OBJECTIVES:
At the end of the course, participants will be able to: Demonstrate improved awareness of the importance of inter-functional and inter-personal relations for organizational effectiveness. Discuss the need to integrate individual and organizational objectives for organizational growth Recognise major organizational problems, classify them and prioritize them for solution; Discuss methods of effective decision-making under various circumstances; Identify structures and systems required for effective organizational performance.
3.0 CONTENT: The Business and its Environment; Strategic Management o Mission and Vision o Objectives and Strategies Developing Productive Teams Leadership o Visionary and Transformational o Emotional Intelligence Problem solving and Decision-Making Communication Analysis and Interpretation of Financial Statements o Balance Sheet o Cash Flow o Ratio Analysis o Income Statement Analysis Organizational Development Productivity Improvement
4.0 INTENDED FOR: Departmental Heads, Senior Managers and Directors.
5.0 PRESENTATION:
Lectures, Discussions, Experience Sharing, Case Studies, Demonstrations, Role Play and Exercises.
6.0 DURATION: 1 WEEK PERIOD: AUG 30 – SEP 03
VENUE: ACCRA FEE: GH¢410.00
LABOUR MANAGEMENT RELATIONSHIP
1.0 INTRODUCTION
The Labour Management course is designed to help promote harmonious worker-employer relations as a pre-requisite for increased productivity and profitability.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
Discuss the legal framework for labour-management relations Understand the role of the Labour Commission and the Labour Act 651 3.0 CONTENT: The rights and duties of employer and employees Fair and unfair termination of employment Managing redundancy Dispute settlement mechanism Unionization and Collective Bargaining Workmen’s compensation The role of National Labour Commission in the management of industrial relations.
4.0 INTENDED FOR:
Human Resource Managers. Senior Union Officers and other key organizational leaders.
5.0 PRESENTATION: Lectures, Discussions, Case Studies, Questions and answers, Role plays and experience sharing.
6.0 DURATION: 3 DAYS PERIOD: SEP 06 – SEP 08 AUG 04 - AUG 15
VENUE: ACCRA FEE: GH¢250.00
TRAINING THE TRAINER
1.0 INTRODUCTION
Training is not just for the benefit of the individual trainee but also for the organization. There is ample evidence that most people want to do their job properly and want to be useful members of the organization they serve. There is also evidence to show that inadequate experience of trainers leads to ineffective training delivery and thus not meeting the identified training needs.
It is for these reasons that this two-week course in Training the Trainer is being offered to help improve the knowledge, skills and techniques of trainers to perform their jobs effectively.
2.0 OBJECTIVES:
At the end of the course, participants will be able to: Identify training needs at different levels; Design a training programme; Organize and conduct training programmes; Determine and manage training resources; Describe the various methods of evaluating training effectiveness.
3.0 CONTENT:
Training and Development; Principles of Adult Learning; Training Needs Assessment; Setting Learning Objectives; Training Programme Design; Instructional Strategies and Methods; o Group Discussion o Role Play o Case Studies On-the job and Off-the Job Training; Costing and Budgeting for Training; Managing the training function/department Teaching Aids; Training evaluation Presentation skills. MS PowerPoint
4.0 INTENDED FOR:
Training Managers and Supervisors, and /Human Resource Managers/Officers.
5.0 PRESENTATION:
Lectures, Discussions, Role Play, Micro-Teaching and Exercises.
6.0 DURATION: 2 WEEKS PERIOD: SEPT 27 - OCT 08 VENUE: ACCRA FEE: GH¢810.00
MANAGING ATTITUDINAL CHANGE FOR IMPROVED PRODUCTIVITY
1.0 INTRODUCTION
Attitudinal change in people depends largely on their values and that determines their individual behaviours. Values tend to form the foundation of a person’s character. Most people act in ways that move them towards their goals and also conform to their personal values and sense of right and wrong. This can lead to defensive behaviour and interpersonal conflicts. People, when faced with a threat to their basic security (e.g. losing a job and inability of providing for family), may engage in unethical behaviour.
This course on Managing Attitudinal Change for Improved Productivity is designed to create awareness among supervisors and managers on the dangers of entrenched values and unethical behaviours that can be disastrous to organizations.
2.0 OBJECTIVES
At the end of the course, participants will be able to:
Distinguish between their values, ethical and unethical behaviours; Identify how attitudinal change can help resolve common dilemmas; and Know the role managers play in setting the ethical tone of an organization.
3.0 CONTENT
Attitude: definition and concepts Types of attitudes and effects on organizational performance Strategies for building positive attitudes Norms, values, behaviours Ethics and organizational politics Effective communication Human relations skills Discipline and counselling Productivity improvement tools.
4.0 INTENDED FOR
Managers, supervisors, manager-trainees, human resource managers.
5.0 PRESENTATION
Lectures, discussions, case studies, role play, exercises and syndicate work
6.0 DURATION: 3 Days PERIOD: NOV 15 – NOV 17
VENUE: ACCRA FEE: GH¢250.00
CORPORATE STRATEGIC PLANNING
1.0 INTRODUCTION
The Corporate Strategic Planning course is designed to help managers, board members and other stakeholders to reposition their businesses to meet future challenges.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
Develop corporate mission and vision statements; Formulate strategies for the achievement of goals and objectives Prepare a rolling strategic plan for their businesses.
3.0 CONTENT: Environmental scanning Mission and Vision statement analysis Goals and objectives Strategies and milestones development Action plan Action plan implementation Monitoring and evaluation.
4.0 INTENDED FOR: Stakeholders in businesses and Corporate planning managers.
5.0 PRESENTATION:
Lectures, Discussions, Case Studies, Demonstrations and Exercises.
6.0 DURATION: 3 DAYS PERIOD: NOV 15 - NOV 17
VENUE: ACCRA FEE: GH¢250.00 MARKETING MANAGEMENT DEPARTMENT
GENERAL INTRODUCTION
The major challenges to all businesses is survival through the provision of quality products/services, exploitation of potential markets, offering improved customer service as well as maintaining customer interests and loyalty.
Indeed, the marketing function remains the only business activity that identifies the needs and wants of the customer and designs appropriate products and strategies to meet the expectations of the customer.
Furthermore, the Ghanaian marketing environment today is characterised, among others, by trade liberialisation and globalization, increased competition and consumer selectivity. This calls for creative, innovative and aggressive marketing policies and strategies that have to be integrated with corporate plans.
It is against this background that the Marketing Management courses have been designed to enable participating organizations formulate and implement effective marketing policies and strategies to protect their market shares and to exploit new market niches. DELIGHTING THE CUSTOMER FOR INCREASED PATRONAGE
1.0 INTRODUCTION If the customer is the king in the seller-buyer relationship, then what is the key to satisfying a customer? For an answer, you have to be on this “Delighting the Customer for Increased patronage” course
2.0 OBJECTIVE:
At the end of the course, participants will be able to: Identify areas of poor customer care in their businesses and develop appropriate action plans to correct them.
3.0 CONTENT: Philosophy of Customer Service; Customer Care: Performance Standards; and setting performance targets Effective Customer Communication; o Listening Skills o Writing Skills Feedback strategies development Handling Customer Complaints; Internal Customers; Relationship marketing; and Developing Personal Action Plan
4.0 INTENDED FOR:
Marketing / Sales Managers, Brand/Promotion Managers, Sales Executives / Representatives and Frontline Staff.
5.0. PRESENTATION: Lectures, Discussions, Exercises Role Plays, Film shows and Action Plan presentation.
6.0 DURATION: 1 WEEK PERIOD: MAR 22 – MAR 26 JUL 05 - JUL 09 AUG 30 – SEP 03 NOV 01 – NOV 05 VENUE: ACCRA FEE: GH¢ 410.00
ENTREPRENEURSHIP DEVELOPMENT SKILLS
1.0 INTRODUCTION:
This course on Entrepreneurship Development will expose participants to several important characteristics, skills and attitudes for being successful entrepreneurs .
2.0 OBJECTIVES:
At the end of the course, participants will be able to: Discuss the characteristics and skills required to be a successful entrepreneur; Rate their entrepreneurial potentials.
3.0 CONTENT: Forms of Business Organisation Characteristics of an Entrepreneur Enterprise Development Skills Marketing your products/service Customer Service Financial Management Costing and Pricing Basic Records Keeping Entrepreneurship Development Structures and Organisations o Empretec o Ghana Investment Centre o NBSSI, EDIF, GEPC o Association of Small Scale Industries. o Private Enterprise Foundation
4.0 INTENDED FOR:
Entrepreneurs who want to be successful.
5.0 PRESENTATION:
Lectures, discussions and case studies.
6.0 DURATION: 1 WEEK PERIOD: APR 19 - APR 23
VENUE: ACCRA FEE: GH¢ 410.00
WINNING AND MAINTAINING CUSTOMERS IN A COMPETITIVE BUSINESS ENVIRONMENT
1.0 INTRODUCTION: Customers are becoming more discerning in their buying habits. Thus, organizations have to redirect their marketing strategies towards maintaining an enduring marketing relationship with their customers.
The course on Winning and Maintaining Customers in a Competitive Business Environment will create the right forum to enable participants to identify the right marketing tools for winning and maintaining customers.
2.0 OBJECTIVES:
At the end of the course, participants will be able to: Identify the organizational and environmental challenges militating against winning and maintaining customers; Select the right marketing tools that will further strengthen their capabilities of winning and maintaining customers.
3.0 CONTENT: Understanding the Marketing Environment; Customer Needs Identification; Market Segmentation, Targeting and Positioning; Customer Development Strategies; Customer Feedback Strategies Relationship Marketing; and Customer Service.
4.0 INTENDED FOR:
Marketing and Sales Managers, Promotion Managers, Sales Executives/Representatives and Frontline Executives/Officers.
5.0 PRESENTATION: Lectures, discussions, film shows and case studies.
6.0 DURATION: 1 WEEK PERIOD: APR 12 - APR 16 AUG 02 – AUG 06 SEP 13 – SEP 17 OCT 25 – OCT 29
VENUE: ACCRA FEE: GH¢410.00
CREATING A MARKETING NICHE FOR YOUR PRODUCTS AND SERVICES 1.0 INTRODUCTION:
In many situations, a business organization may find a unique niche which is safe and profitable for itself and therefore devote all its efforts serving that market effectively through specialization. This course is being offered to assist organizations identify profitable niches in the market in order to survive the competition raging around them.
2.0 OBJECTIVES: At the end of the course, participants will be able to: Identify the marketing tools employed in mapping out areas of the market that should be focused on by the organization; and Formulate strategies that will assist in maintaining the market share of a product or service.
3.0 CONTENT: Marketing Concepts and tools; Marketing Niche Concept; Analysing the Market Competition; Market Segmentation, Targeting and Positioning Formulating and implementing Marketing Niche Strategies. 4.0 INTENDED FOR:
Marketing Managers/Officers, Sales Managers/Executives/Officers, Owner-Managers, Importers and Exporters, Brand Managers, Manufacturers’ Agents, Merchandise Managers, Promotion Managers and Sales Representatives.
5.0 PRESENTATION:
Lectures, discussions , exercises and case studies.
6.0 DURATION: 1 WEEK PERIOD: MAY 10 - MAY 14 SEP 27 - OCT 01
VENUE: ACCRA FEE: GH¢410.00
CREATIVITY TECHNIQUES FOR MARKETING
1.0 INTRODUCTION: Success in today’s competitive business environment lies in the application of effective Marketing techniques. Technology and other factors of production, such as, land, machinery and capital can easily be procured. However, the factor that sets apart successful firms from others is the application of creative capabilities of the human resource of the firm.
The course on Creativity Techniques for Marketing is, designed to assist participants to improve their creative capabilities to solve the myriad of marketing problems in their organizations.
2.0 OBJECTIVE:
At the end of the course, participant will be able to: Identify and apply the right creative problem-solving techniques for solving marketing problems of their organizations.
3..0 CONTENT: Marketing Tools and Concepts The Creative Process Structuring of Problems o Mechanism of Convergent Thinking o Mechanism of Divergent Thinking Techniques for Creative Problem Solving o Brainstorming o Attribute Listing o Checklist of Questions etc Project work
4.0 INTENDED FOR: Marketing and Sales Managers/Officers Businessmen and Businesswomen.
5.0 PRESENTATION Lecture, Discussion, Exercises and Project work and presentation
6.0 DURATION: 1 WEEK PERIOD: MAY 31 - JUN 04
VENUE: ACCRA FEE: GH¢410.00
DEVELOPING A STRATEGIC MARKETING PLAN
1.0 INTRODUCTION
Developing a Strategic Marketing Plan is an essential aspect of corporate planning. A well developed Strategic Marketing Plan aids management in:
Clarifying the scope of the organization’s activities in terms of what it will and will not do; Matching the activities of the organization to the environment in which it operates so that it optimizes opportunities and minimizes threats; Matching the organization’s activities to its resource capacity (finance, manpower, technology, or skill levels); and Setting objectives and developing strategies to meet the needs of the different markets that they serve;
This course is designed to enable managers develop capacity for the strategic posture required in an ever competitive and changing business environment.
2.0 OBJECTIVES
At the end of the course, participants will be able to: Determine the inputs for developing their own strategic marketing plans; Discuss the challenges of marketing plan implementation.
3.0 CONTENT
The role of Strategic Marketing Planning in Corporate Planning; Environmental Analysis o Internal Environment o External Environment Marketing Plan Formulation o Marketing Goals and Objectives o Marketing Strategy Formulation Marketing Plan Implementation and Control o Organization Design o Systems Design o Leadership Issues o Overcoming barriers to Marketing Plan Implementation. o Monitoring and Evaluation
4.0 INTENDED FOR
Marketing and Sales Managers, Sales Executives and heads of departments desirous to achieve success in their Organizations.
5.0 PRESENTATION Lectures, discussions, exercises and project work.
6.0 DURATION: 1 WEEK PERIOD: JUN 14 - JUN 18 OCT 11 - OCT 15
VENUE: ACCRA FEE: GH¢410.00
CUSTOMER RELATIONSHIP MANAGEMENT
1.0 INTRODUCTION
Managing customers’ relationships is a critical organizational competency. Indeed in fiercely competitive markets where products and services are similar, putting the customer first is a sensible strategy for building businesses.
This idea of doing business is based on the fact that consumers prefer an on going relationship to one organization than switching among product/service providers in their search for value.
This course, Customer Relationship Management (CRM), focuses on how strategies should be formulated and implemented to achieve business objectives and maximize the potential of existing CRM programmes.
2.0 OBJECTIVES: At the end of the course, participants will be able to:
Appreciate how CRM delivers value to both the organization and the customer; and Understand how to improve CRM in their own organizations.
3.0 CONTENT Customer Relationship Management Concepts; Customer Relationship management Drivers; Measuring customer Lifetime value to the organization Best Practices for winning Customer Loyalty Customer satisfaction o Quality Service Delivery Foundations for Customer Relationship Management Strategies Customer Relationship management Strategies.
4.0 INTENDED FOR:
Marketing Managers/officers, Sales Managers/officers, Product Manager/Officers, Advertising Managers/Officers.
5.0 PRESENTATION: Lectures, Discussions, Exercises, Role Plays and Action Plan preparation.
6.0 DURATION: 1 WEEK PERIOD: JUL 19 - JUL 23 NOV 15 – NOV 19
VENUE: ACCRA FEE: GH¢ 410.00
HOW TO START AND MANAGE YOUR OWN BUSINESS
1.0 INTRODUCTION
This course is designed to equip the entrepreneur with the managerial know-how and techniques to successfully start and manage a business.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
Determine the ingredients required for a successful business start-up. Identify the opportunities available in achieving a successful start-up; Determine what legal form their businesses should take.
3.0 CONTENT: The Business Environment in Ghana; Characteristics of an Entrepreneur; Resource Audit; Business Idea Generation and Selection; Market Research; Project Cost Estimation; Sources of Funds and Assistance; Forms of Business Organizations; Personnel Requirements and Management; Production Planning; and Marketing Planning.
4.0 INTENDED FOR: Potential Entrepreneurs and Businessmen and Businesswomen
5.0 PRESENTATION Lectures, Discussions and Assignments,
6.0 DURATION: 1 WEEK PERIOD: AUG 16 – AUG 20
VENUE: ACCRA FEE: GH¢410.00
INDUSTRIAL ENGINEERING DEPARTMENT
GENERAL INTRODUCTION An improvement in productivity in all fields of national endeavour is an essential pre-requisite for the attainment of a healthy and stable economy. In Ghana, the manufacturing and service sectors have been characterized by low capacity utilization. It is therefore prudent for managers to make the most economic use of all resources.
The Industrial Engineering courses have been designed to address the needs of organizations in relation to the optimum allocation and utilization of resources in the production of goods and services; and to address the problems of low productivity and poor maintenance of facilities.
The courses of the Industrial Engineering Department are results-oriented. This is evidenced by the specially designed project works that participants undertake during the various courses. Participants are encouraged to design their project works around job-related problems for which solutions are proposed for implementation at their various workplaces.
WORKPLACE IMPROVEMENT TECHNIQUES FOR INCREASED PRODUCTIVITY
1.0 INTRODUCTION The need for Productivity Improvement in all areas of the organization cannot be over-emphasised.
This course “Workplace Improvement Techniques for Increased Productivity” is designed to assist organizations to use their own workers to design and install very simple and cheap improvements in their workplaces, which would result in fast and easily verifiable improvements in the performance of the individual and the organization. 2.0 OBJECTIVES At the end of the course, participants will be able to: Define ‘productivity’ and state its importance in relation to the Standard of Living; State the value of productivity improvement at the workplace to the organization and the worker; and Apply Workplace Improvement Techniques in their work situations and thereby increase productivity and reduce workplace hazards.
3.0 CONTENT: Overview of production / operations management; Productivity; o Productivity and the Standard of Living o Productivity improvement at the Enterprise Level The workplace o The effects of the work environment on the worker o Workplace improvement techniques o Managing the environment of the workplace The Temperature Noise levels Vibration levels Lighting Fumes etc Improving Safety and Health at the workplace Good Housekeeping o The 5S Principles o Improving workplace layout o Improving materials handling methods
4.0 INTENDED FOR: Managers, Supervisors, Superintendents and Foremen.
5.0 PRESENTATION: Lectures, Exercises, Case Studies, Project work and Film Shows.
6.0 DURATION: 2 Weeks PERIOD: MAR 15 - MAR 26
VENUE: ACCRA FEE: GH¢810.00 PRODUCTIVITY MEASUREMENT AND IMPROVEMENT TECHNIQUES
1.0 INTRODUCTION Productivity measures the level of efficiency and effectiveness with which resources are used to produce goods and services.
Highly productive firms are very profitable, pay better wages and constantly create new employment opportunities.
This course, “Productivity Measurement and Improvement Techniques” is therefore designed to assist organizations in designing and implementing their own productivity measurement and improvement programs to enhance their competitiveness.
2.0 OBJECTIVES At the end of the course, participants will be able to: Define productivity and list its importance in enhancing organizational competitiveness; Measure productivity ratios using the Value Added concept; Enumerate enterprise productivity improvement factors; Apply workplace productivity improvement techniques to increase productivity level in organizations.
3.0 CONTENTHYPERLINK "" \l "benchmark" Overview of Production/Operations Management; Productivity: o Concept, Principles and Importance; Productivity Measurement and analysis o Value Added Concept and computation; o Computation of key productivity ratios at enterprise level and their managerial implications o Value Added Analysis Productivity Improvement Factors: o Capital Investment o Quality of Labour Force o Management o Organization System Productivity Improvement Techniques at the Enterprise Level: o Method Study, o 5S Principles o Quality Circles
4.0 INTENDED FOR
All categories of Managers, Departmental Heads, Supervisors, Productivity Officers, Accountants etc. 5.0 PRESENTATION Lectures, Case Studies, Film Shows, Discussions, Exercises. 6.0 DURATION: 1 WEEK PERIOD: MAY 10 - MAY 14 NOV 01 - NOV 05 VENUE: ACCRA FEE: GH¢410.00
DEVELOPING YOUR OWN SMALL-SCALE BUSINESS PLAN
1.0 INTRODUCTION “Developing Your Own Small-Scale Business Plan” is a course for people who have a business idea and want to start a new business. It introduces the steps in starting a business.
The course is also suitable for those who are already involved in small to medium scale businesses and want to see their businesses grow and are prepared to proactively and strategically guide their businesses into “bigger and better things.”
2.0 OBJECTIVES: At the end of the course, participants will be able to: Develop their own small-scale business plan using a step-by-step approach. Prepare an action plan for business plan implementation.
3.0 CONTENT: The Business Idea and opportunity identification What is a Small or Medium Business? Forms of Business Organizations Content of a Business Plan Market Research The Marketing Plan Product/Service Design and Costing o Direct Material Costs o Direct Labour Costs o Indirect Costs Sales and Costs Plan Preparation of Financial statements o Balance sheet o Income statement o Cash flow statement o Income surplus account Cash Flow Plan Required Start-Up Capital Sources of Start-Up Capital How to Keep Basic Accounting Books Action Plan for Business Plan Implementation Project work
4.0 INTENDED FOR: Prospective Entrepreneurs, Owner/Managers of Small Businesses, Staff of Small Businesses, Investors, Public Officers.
5.0 PRESENTATION: Lectures, Case Studies, Coaching and Individual Hands-on work
6.0 DURATION: 1 WEEK PERIOD: MAY 17 – MAY 21
VENUE: ACCRA FEE: GH¢410
Facilities Management
1.0 INTRODUCTION The upturn of the Ghanaian economy continues to attract the development and operation of an increasing number of economic facilities ranging from hotels, recreational parks, real estates, shopping malls, petrol filling stations to private hospitals.
The development of these facilities requires inputs such as land, equipment and materials and labour. Management of these facilities involves documentation, service contracting, risk management, maintenance and asset valuation which may be undertaken in-house or outsourced.
The Facilities Management course offers participants the opportunity to plan, manage and maintain the assets of their organizations and for their clients.
2.0 OBJECTIVES: At the end of the course, participants will be able to: Evaluate investment in assets; Plan the acquisition of assets; Determine the risks involved in the acquisition and management of facilities. Apply managerial skills for facilities management.
3.0 CONTENT: Principles and Practice of Management; Principles of Facilities Management; Budgeting and Acquisition of landed property; o Documentation and registration ; o Legal requirements o Property as a form of investment Maintenance of facilities; Estate Valuation, Practice and Effects on Taxation Contractual Procedures; O Types and Terms of Contracts; o Contract Negotiation; Insurance of Facilities; o Risk Assessment, Types and Application of Insurance; Computer Application to Facilities Management; Asset Register preparation
4.0 INTENDED FOR: Estate Managers/Officers, Investors, General Services Managers/Officers, Engineers and Property Developers and Owners.
5.0 PRESENTATION: Lectures, Case Studies, Field Visits, Project Work, Film Shows and Discussions.
6.0 DURATION: 3 WEEKS PERIOD: MAY 31 - JUN 18
VENUE: ACCRA FEE: GH¢1,140.00
PRODUCTION PLANNING AND CONTROL TECHNIQUES FOR PERFORMANCE IMPROVEMENT 1.0 INTRODUCTION
Manufacturing and service organizations of today face formidable challenges in the global marketplace which are caused by rapidly changing technologies and obsolete production and operations systems.
Organizations become competitive if they are able to produce goods and/or services at the right quality, quantity, price and time to satisfy customers. This means, organizational systems and policies, such as ‘Production Planning’ should be designed to promote continuous improvement and agility of the organization.
This course on “Production Planning and Control Techniques for Performance Improvement” is designed to help organizations overcome the present day challenges confronting them.
2.0 OBJECTIVE:
At the end of the course, participants will be able to:
List the external and internal factors that affect the performance of organizations in a growing and competitive business environment; Identify policies, rules, instructions, best practices that are needed to plan, organize, schedule, control and improve the operation of organizations; Determine acquired managerial and organizational performance improvement skills, techniques and tools to enhance the efficiency and effectiveness in the production/operations system of a firm.
3.0 CONTENT: Overview of Production /Operations Management; Production Planning and Control Systems; Quality Management in the Service Industry; Total Quality Management; Supply Chain Management; o Procurement management o Inventory Management o Materials Management Work Organization; o Plant and Facility Layout o Work Scheduling Business Process Re-engineering Maintenance Management Industrial Health and Safety Management Information Systems;
4.0 INTENDED FOR:
Chief Operating Officers, Production Managers, Production Officers, Operations Managers, Supervisors/Foremen, Quality Managers/Assurance.
5.0 PRESENTATION: Lectures, Discussions, Case Studies, Film Shows, Exercises and Industrial visit.
6.0 DURATION: 2 WEEKS PERIOD: JUN 07 - JUN 18 VENUE: ACCRA FEE: GH¢810.00
MANAGING OCCUPATIONAL HEALTH AND SAFETY
1.0 INTRODUCTION This course is designed to create participants’ awareness of the causes and costs of workplace accidents and illnesses; Occupational Health and Safety Regulations (Under the Laws of Ghana) and to suggest ways for reducing the occurrence of workplace accidents and illnesses.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
Describe various classifications of hazards and how to manage them; and Design a safety programme for a typical workplace. Describe various classifications of hazards and how to manage them; and Design a safety programme for a typical workplace.
3.0 CONTENTS:
Occupational Health and Safety Laws in Ghana; Health and Welfare Provisions Safety Provisions Classification of Hazards and their Safeguards; o Physical Hazards and Prevention Methods o Chemical Hazards and General Principles for their control o Biological Hazards and Prevention Methods o Mechanical Hazards and Protection methods o Psychological Hazards and Prevention Methods Accident Prevention Programmes o Unsafe Conditions and Unsafe Acts o Intervention Programmes o Accident investigation and reporting o Safe-guarding of Machinery Ergonomics and Manual Handling; Safety Audit and Action Plan; The Costs of Accidents
4.0 INTENDED FOR:
Foremen, Supervisors and Middle Level Managers; Occupational Health and Safety Officers, Operations Managers and Human Resource Managers.
5.0 PRESENTATION: Lectures, Discussions, Exercises, Demonstrations and Field Trip.
6.0 DURATION: 2 WEEKS PERIOD: JUL 05 - JUL 16
VENUE: ACCRA FEE: GH¢810.00
PROJECT MANAGEMENT
1.0 INTRODUCTION
Many projects suffer from time and cost overruns, and often do not meet the predetermined safety and quality standards. Projects are important for individuals, organizations and economies.
Project management is no longer simply about managing the sequence of steps required to complete the project on time. It is about systematically a) incorporating the voice of the customer, b) creating a disciplined way of prioritizing effort and resolving trade-offs, c) working concurrently on all aspects of the project in multi-functional teams typically involved in new product development, manufacturing, consultancy services, logistics and after-sales support.
This course takes a critical look at the new techniques and bodies of knowledge of project management with the aim of equipping practitioners in meeting squarely the challenges of cost, time, scheduling and quality as well as customer satisfaction.
2.0 OBJECTIVES OF THE COURSE:
At the end of the course participants will be able to: List techniques essential for planning, organizing, estimating, scheduling and tracking projects; Determine the set of tools and techniques needed by the project manager at different stages in the life of the project; Define the role of the project manager in the organization and management of people.
3.0 CONTENT OF THE COURSE
Introduction to Project Management o Project definition, Characteristics, Cycle, Goals and Definition Overview of Project Management Knowledge Areas, o Project Integration/Scope/Time; o Project Cost/Quality/Human Resource; o Project Communication/Risk/Procurement Project Organization and Management o Project Structure and Management o Responsibilities and Qualities of the Project Manager and Key Project Team Members o Change Management; Problem Solving; Conflict Resolution in the Project Environment. Project Planning; o Project Activities and Duration o Networks and Gantt Charts o Computer Application to Project Management; MS Project Project Appraisal o Marketing and Demand Appraisal o Technical Appraisal o Financial Appraisal Project Environmental Impact Analysis and Management Project Financial Management o Preparing Project Cost Estimates/Budgets o Fund Mobilisation and Disbursement Project Procurement and Implementation o Contracts, Bid Evaluation and Selection of Contractors/Consultants o Project Monitoring, Coordination, Evaluation and Reports. Project Completion Industrial Visit Project work and Presentation.
4.0 INTENDED FOR:
Project/Programme Managers; Construction Managers, Civil Engineers / Site Engineers, Building Technologists, Architects, Planners, Development Officers, Agriculturist, Project Officers and Product Development Managers.
5.0 PRESENTATION
Lectures, Case Studies, Field Visits, Film Show and Project Work .
6.0 DURATION: 3 WEEKS PERIOD: SEPT 27 – OCT 15
VENUE: ACCRA FEES: GH₡1,140.00
TOTAL QUALITY MANAGEMENT (TQM) 1.0 INTRODUCTION
In a highly competitive market, organizations are concerned with quality because quality promotes competitive advantage. In pursuing this, Quality Management has undergone transformation from ‘Quality Control’ (QC) to ‘Total Quality Management’ (TQM).
TQM incorporates Quality Audits, Standard Operating Procedures and certifications such as ISO 9000, ISO 14,000, COPC-2000 standards as well as the application of statistical quality analysis for the production of goods and/ delivery of services in order to gain a competitive foothold in local and overseas markets. This course is designed to equip participants with the best practices, tools and techniques for improving the quality of their products and services with the aim of enhancing the competitiveness of their organization in the globalized business environment.
2.0 OBJECTIVES:
At the end of the course, participants will be able to: List the factors that affect the quality of products/services; Discuss the importance and the evolution of quality management and improvement strategies; Design statistical quality control charts for improving the quality of their products/services State the procedures for ISO Quality accreditation Explain the relevance of ISO certification standards.
3.0 CONTENT: Overview of Production/Operations Management Quality Management o Concepts and Principles Quality in the Service Industry; Total Quality Management o Principles and Structures Quality Control Tools: Histogram, Check sheets, Pareto Diagram, Cause and Effect Diagram, Scatter Diagram, etc ISO Series – 9000, 14000 and COPC 2000 Standards Productivity improvement Factors and Techniques; HACCP (Hazard Analysis Critical Control Point); Performance Improvement Techniques; o Business Process Re-engineering; o Continuous Improvement (kaizen) o Quality Circles, o Housekeeping Practices (5S), o Benchmarking, o The Six Sigma
4.0 INTENDED FOR:
Production Managers/Officers, Quality Control managers, Quality Assurance Managers/Officers, Operations Managers or Supervisors and Staff of Quality Assurance Department.
5.0 PRESENTATION Lectures, discussions, exercises, film shows, case studies, project work, industrial visit, etc.
6.0 DURATION: 2 WEEKS PERIOD: AUG 02 - AUG 13
VENUE: ACCRA FEE: GH¢810.00
FEASIBILITY STUDIES 1.0 INTRODUCTION: The decision to invest in a project is dependent upon the overall benefits that will be derived from the investment. There are a lot of investment opportunities but not all of them are equally beneficial to the investor.
Moreover, projects that may be selected out of competing investment opportunities must have a fair chance of being financed by funding agencies, such as banks.
It is for these reasons that the course in feasibility studies is being offered to equip individuals to be able to make informed investment decisions.
2.0 OBJECTIVES: At the end of the course, participants will be able to: Apply techniques and methodologies for successfully planning and executing projects List criteria for selecting viable projects.
3.0 CONTENT: Project Identification and Preparation; o Feasibility Study Methods o Market Analysis o Technical Analysis; Financial analysis o Cost Estimation and financing Project cost Sources of finance Financing plan o Financial Statements and discounting analysis Income and cash flow statements Discounting of cash flow streams Risk and Sensitivity analysis Social Cost Benefit Analysis; Environmental Impact Assessment Project Financing o What Banks Look for When Appraising Projects Project Planning, Implementation and Management; o Network Analysis o Project organization o Project Monitoring and evaluation o Post Evaluation. 4.0 INTENDED FOR: Business investments, Analysts/Officers and Staff engaged in the Planning, Design, Appraisal and Implementation of Investment.
5.0 PRESENTATION: Lectures, Group Project Work , Discussions and Case Studies.
6.0 DURATION: 3 WEEKS PERIOD: AUG 16 - SEP 03 VENUE: ACCRA FEE: GH¢1,140.00
MAINTENANCE MANAGEMENT 1.0 INTRODUCTION
Maintenance Management involves not only the maintenance of machines, buildings and equipment, but the training of all personnel at all levels to appreciate the need to keep all the facilities of an organization operating at the desired levels of output without interruptions.
This course is designed to equip Maintenance Personnel with the techniques of planning and operating efficient and effective systems based on the Total Preventive Maintenance (TPM) Concept.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
State the benefits of a maintenance system; and Develop an effective planned maintenance system.
3.0 CONTENT: Types of Maintenance; o Planned Maintenance o Unplanned Maintenance • The Maintenance Programme o The Facility Register o The Maintenance Schedule o The Job Report o The History Record • The Control Cycle • Implementing the Maintenance Programme • Maintenance Work Standards and Improvement methods • Budgeting for and costing maintenance • Maintenance report writing Job Safety and Accident Prevention Project work
4.0 INTENDED FOR:
Managers, Engineers, Supervisors and Foremen directly involved in maintenance of facilities.
5.0 PRESENTATION:
Lectures, Demonstrations, Case Studies, Field Visits, Practical Exercises, Project work and Film Shows.
6.0 DURATION: 3 WEEKS PERIOD: JUL 19 – AUG 06
VENUE: ACCRA FEE: GH¢1,140.00
LOGISTICS SYSTEM AND TRANSPORT ADMINISTRATION.
1.0 INTRODUCTION Over the last decade, the discipline of business logistics in Ghana and the West African sub region has advanced from the warehouse and transport terminal to the boardroom of leading logistics enterprises.
The socio-economic development of Ghana and indeed the whole of West Africa is highly dependent on export of commodities - minerals, various industrial products and raw cash and food crops. Road transport is the dominant mode of inland transport, carrying 96% of the national freight tonnage and 97% of the passenger traffic.
To effectively address the challenges in the transport sector, management need to lay the appropriate foundation to provide the right conditions for the design and delivery of quality service to their valued and increasing sophisticated customers..
This course is designed to equip various stakeholders in the logistics and transport industry with best management practices in respect of knowledge, skills and attitudes in such organizations to enhance their competitiveness.
2.0 OBJECTIVES
At the end of the course, participants will be able to: List the characteristics of service operations; Describe approaches to manage service quality; List at least three leadership styles as well as their attributes in enhancing the competitiveness of service organization;.
3.0 COURSE CONTENT Overview of Operations Management; Principles and Practices of Logistics; Transport Law and Policy; Transport Economics and Strategy; International Trade and Logistics Supply Chain Management and Procurement Management; Transportation System Administrations; Quality Service Management; Maintenance Management; Warehousing Management; Industrial Safety and Employee Health and Welfare; Productivity Management in Logistics Organizations; and Project Work
3.0 INTENDED FOR: Managers, supervisors, hoteliers and transport owners, transport officers, heads of educational and financial institutions, entrepreneurs.
5.0 PRESENTATION Lectures, Discussions, Case Studies, Exercises, Film Shows, Project Work, Industrial Visit,
6.0 DURATION: 2 Weeks PERIOD: OCT 18 - OCT.29
VENUE: ACCRA FEE: GH¢810
TRANSPORT MANAGEMENT 1.0 INTRODUCTION:
The Transport Sector integrates with other sectors of the economy for the effective distribution of goods and services. It facilitates the movement of people and provides a vital support to the whole economy.
However, the role and services of the Transport Sector appear to be taken for granted.
For the Transport Sector to effectively provide the needed support to the economy, it has to be properly harnessed, synchronized and effectively managed.
This course will present effective management principles and techniques in the area of transport.
2.0 OBJECTIVES: At the end of the course, participants will be able to:
Discuss techniques of operating a transport business at the minimum operational cost; Prepare a maintenance programme for a fleet of vehicles;
3.0 CONTENT:
Legislative and Regulatory Framework for Transport Operations in Ghana; Introduction to Transport Planning; Introduction to Data Collection and Traffic / Demand Analysis Techniques; General Principles of Transport Economics; o Transport Operations, Control and System Optimisation; o Fleet Planning and Life-cycle Costing; o Financial Management and Cost Control; o Fare/Rate Policy Regimes; o Vehicle Documentation; Accident Processing Procedures; Insurance and Insurance Claims; Safety Regulations; Maintenance of Vehicles; Transport Records Keeping. Productivity Improvement in the transport sector.
4.0 INTENDED FOR: Managers, Transport managers or Officers and Operators of Private/Public Transport Businesses.
5.0 PRESENTATION: Lectures, Discussions, Case Studies and Field Visits.
6.0 DURATION: 2 WEEK PERIOD: OCT 18 – OCT 29 VENUE: ACCRA FEE: ¢810.00 PRODUCTIVITY IMPROVEMENT FOR DRIVERS
1.0 INTRODUCTION
The main objective of forming and operating any business is to make profit. This enables the business to exist and to grow. A driver is employed to perform some specified duties that others cannot effectively and efficiently combine with their official duties.
This course is designed to expose drivers to how their services contribute to the productivity of the organization.
2.0 OBJECTIVES:
At the end of the course, participants will be able to: Discuss the managerial functions of a driver; Understand the operating mechanisms of vehicles; Enumerate good work ethics; Prepare a maintenance program for their vehicles; and Appreciate the role of the driver in increasing productivity.
3.0 CONTENT: The Driver as a Manager; Preventive maintenance; Good Work Ethics and attitudes Productivity concepts and improvement methods Defensive Driving Accident management.
4.0 INTENDED FOR:
Drivers of all categories.
5.0 PRESENTATION: Lectures, Discussions, Case Studies
6.0. DURATION: 3 DAYS PERIOD: NOV 08 – NOV 10 VENUE: ACCRA FEE: ¢250.00
EXECUTIVE MAINTENANCE MANAGEMENT COURSE 1.0 INTRODUCTION The Maintenance of an organisation’s facilities to specified standards is vital for the effectiveness of the organisaton. Therefore continuous improvement of techniques used in maintenance is necessary for organizations to remain competitive. This would ensure that all facilities of a company operate at expected standards and the costs of maintaining them are minimized.
This course is designed to bring together personnel involved in Maintenance for experience sharing and be guided in developing techniques for improving their Maintenance Systems.
2.0 OBJECTIVES At the end of the course, participants will be able to: State the advantages of executing a planned maintenance system; and Develop a computer-assisted system for managing a planned maintenance system.
3.0 CONTENT Overview of Maintenance Management The Maintenance Control Cycle The Maintenance Audit Occupational Health and Safety in Maintenance Management The Concept of Productivity and Productivity Improvement Using the Computer as a tool in Maintenance Management.
4. INTENDED FOR
Managers, Engineers, Supervisors and Foremen directly involved in maintenance who have attended a maintenance management course before.
5. PRESENTATION
Lectures, Demonstrations, Case Studies, Practical Exercises, and Experience sharing.
DURATION: 1 WEEK PERIOD: Nov 08 –Nov 12
VENUE: ACCRA FEE: Gh¢ 410
FINANCIAL MANAGEMENT AND MANAGEMENT INFORMATION SYSTEMS
GENERAL INTRODUCTION
The financial strength of any business organization depends on efficient acquisition and management of its resources by those who have responsibility and authority to control the use of these resources and accounting for them accordingly.
The degree of effectiveness of management control over the use of resources depends on the quality, relevance and timeliness of information available to management. For the efficient provision of this information, there is the need to enhance the skills of staff in the use of Information Technology for processing financial data.
Against this background, the courses offered by the Financial Management and Management Information Systems Department including Financial Accounting, Management Accounting, Financial Management, Internal Auditing, Stores Management, Purchasing Management, Records Management, Computer Application Packages for Business Operations and Management, among others are designed to help managers at all levels of organizations to develop and improve their knowledge and skills in these areas.
FINANCE AND ACCOUNTING FOR NON-FINANCE MANAGERS
1.0 INTRODUCTION:
Managers need to understand the financial performance of their businesses in order to be effective in the management of the financial resources. It is therefore imperative for all levels of managers who have had no formal training in finance and accounting to be given a good appreciation of finance and accounting.
This course, Finance and Accounting for Non-Finance Managers, has been designed to assist managers without formal training in finance and accounting to be equipped with the relevant skills for discharging their duties.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
Explain finance and accounting terms and concepts; Determine the differences between financial accounting, management accounting and financial management; Analyse and interpret financial statements; Appreciate the financial implications of managerial decisions.
3.0 CONTENT: Accounting concepts and terms; Objectives and Uses of Financial Statements; Analysis and Interpretation of Financial Statements; Accounting for Managerial Decision Making. Budgeting and budgetary control; Investment appraisal.
4.0 INTENDED FOR: Non-Finance Managers (Production, Marketing, and Administrative Managers/Officers), and Professionals (Surveyors, Architects, Pharmacists, Surgeons, Medical Officers and Engineers.).
5.0 PRESENTATION: Lectures, Discussions, Exercises, Case Studies, Syndicate Work.
6.0 DURATION: 1 WEEK PERIOD: MAY 10 – MAY 14 SEP 13 - SEP 17
VENUE: ACCRA FEE: GH¢410.00
MICROSOFT EXCEL
1.0 INTRODUCTION
MS Excel, a spreadsheet application, helps to create well-designed spreadsheets that produce accurate and professional software appearing results. Its advantages include the ability to quickly edit and format data, perform calculations, create charts and print spreadsheets.
It allows the preparation of financial statements quickly and timely.
2.0. OBJECTIVE:
At the end of the course, participants will be able to: Use the MS Excel to process financial and statistical data to produce appropriate reports.
3.0 CONTENT: Getting Started with the MS Excel – the ribbon; Entering data into cells and formatting Using Mathematical Formulae and Functions; Editing data and saving files; Moving and copying contents if cells; Creating Charts; Protecting the worksheet Insert and size clip art. Printing of Worksheet;
4.0 INTENDED FOR: All Levels of Staff and persons with little or without computer skills.
5.0 PRESENTATION: Lectures, Demonstration, and Hands-on Exercises.
6.0 DURATION: 3 DAYS PERIOD: MAY 17 – MAY 19
VENUE: ACCRA FEE: GH¢250.00
COSTING AND PRICING OF PRODUCTS AND SERVICES
1.0 INTRODUCTION: Costing and Pricing of products and services provide strong basis for assessing the profitability and sustainability of a business.
The course on Costing and Pricing of Products and Services is designed to equip managers and officers with the necessary skills and knowledge in various forms of costing and how pricing can be used for effective decision-making.
2.0 OBJECTIVES:
At the end of the course participants will be able to: Classify Costs; Identify Cost Systems; Compute Cost of Products and Services Determine Break-Even Point; Calculate Variances for Cost Control purposes; Use Costing Systems for Pricing decisions;
3.0 CONTENT: Cost Concepts and Cost Classification; Costing Systems; o Standard Costing; o Marginal Costing and Break-Even Point; o Job Order Costing; o Process Costing; Variance Analysis; Costing for Pricing Decisions; Cost Control and Cost Reduction; Pricing Strategies
4.0 INTENDED FOR: Production Managers/Officers/Supervisors and Cost and Management Accountants/Officers.
5.0 PRESENTATION: Lectures, Discussion, Exercises, Syndicate Work and Case Studies
6.0 DURATION: 1 WEEK PERIOD: May 31 – JUN 04 VENUE: ACCRA FEE: GH¢410.00
MICROSOFT ACCESS (MS ACCESS)
1.0 INTRODUCTION:
MS Access, an electronic database management system, is used to store, organize, access, manipulate and present information in a variety of ways.
The course on Microsoft Access will provide participants with basic skills for creating and managing databases.
2.0 OBJECTIVE:
At the end of the course, participants will be able to: Use the MS Access to create and manage databases.
3.0 CONTENT:
Introduction to MS Access; Creating a Database o Define field names, data type, field properties and primary keys o Creating multiple tables Using the Form objects for data entry Querying the Database; Creating Reports.
4.0 INTENDED FOR: All Levels of staff and persons with little or without computer skills.
5.0 PRESENTATION: Lectures, Demonstration, and Hands-on Exercises.
6.0 DURATION: 1 WEEK PERIOD: JUN 07 – JUN 11
VENUE: ACCRA FEE: GH¢410.00
RECORDS MANAGEMENT
1.0 INTRODUCTION Efficiently managed records are essential for the provision of timely and accurate information to decision makers.
The course on Records Management is therefore designed to update and upgrade the knowledge and skills of those who are involved in managing the records of their organizations.
2.0 OBJECTIVES:
At the end of the course, participants will be able to: Define the scope and purpose of records management; Design a cost-effective records management system; Analyse and suggest improvements to the existing records management system of their organizations.
3.0 CONTENT: Purpose and Scope of Records Management Historical perspective of records keeping Process of Records Management o Generation of records; o Classification and Indexing; o Records Maintenance and Usage; o Records Census; o Records Schedule; o Preservation of Historical Records. Registry: Functions and Organization; Types of Records Processing Systems; Records Centre and Archives management Records equipment and security
4.0 INTENDED FOR: Administrative and Human Resource Managers/Officers, Records Managers/Officers, Registry Staff and other personnel dealing with records.
5.0 PRESENTATION: Lectures, Case Studies, Exercises, Field Visit and Project Work.
6.0 DURATION: 2 WEEKS PERIOD: JUN 14 - JUN 25
VENUE: ACCRA FEE: GH¢810.00
PURCHASING AND SUPPLY MANAGEMENT
1.0 INTRODUCTION
The strategic role of purchasing and supply management is widely recognized in government, private and parastatal organizations. There is therefore the need to have trained purchasing and supply professionals who are capable of managing the processes of purchasing and supply from specifications, sourcing through to the point of use.
The need to have knowledgeable and skilled personnel to undertake the purchasing and supply activities in organizations cannot therefore be over-emphasized.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
Design a corporate purchasing and supply plan; Develop database on suppliers; Evaluate bids and tenders Negotiate and manage purchasing and supply contracts. Broaden perception in “value for money” concept.
3.0 CONTENT: Organization and Management of the Purchasing and Supply Function; Purchasing and supply Objectives, Policies and Procedures; Local and Overseas Purchasing and Supply; Purchasing Documentation; Specification and Verification of Material Requirements; Negotiating Terms of Purchase and Supply; Law of Contracts; Bids and Tender Evaluation; Shipping and Transportation Regulations on importation of products/goods Appreciation of the Public Procurement Law Stores planning and administration Stores security and waste control Stock-taking and verification methods
4.0 INTENDED FOR:
Purchasing Managers/Officers, Internal Auditors, Accountants, Project Managers / Officers, Production Managers/Officers, Quality Control Managers /Officers and Storekeepers/ Officers.
5.0 PRESENTATION: Lectures, Case Studies, Exercises, Syndicate Work, Project Work, Role Play and Film Shows.
6.0 DURATION: 2 WEEKS PERIOD: JUL 05 - JUL 16
VENUE: ACCRA FEE: GH¢810.00
INTRODUCTION TO SPSS FOR DATA ANALYSIS
1.0 INTRODUCTION
Data analysis is very crucial in Management and Administration for decision-making. In order for the manager or researcher to perform his duties effectively and efficiently, he needs well processed data to guide him.
The SPSS is a computer based program that allows the manager or researcher to quickly analyse data with accuracy and present it in any statistical form for use.
2.0 OBJECTIVES
At the end of the course, participants will be able to:
Design appropriate questionnaire instrument Code questionnaire instrument Analyse data using the software 3.0 CONTENT:
Design instrument to collect data o Questionnaire o Opinionnaire o Interview Data coding o Coding o Coding book o Coding missing data SPSS files o SPSS window o Naming files o Entering data o Descriptive statistics o Charts
4.0 INTENDED FOR: Managers, Training Officers, Research officers and data analysts..
5.0 PRESENTATION: Lectures, hands-on application and Exercises. 6.0 DURATION: 3 DAYS PERIOD: Jul 19 – Jul 21 VENUE: ACCRA FEE: GH¢250.00
BUDGETING AND BUDGETARY CONTROL
1.0 INTRODUCTION:
Budgeting and Budgetary Control is a rational means of allocating and controlling scarce resources of an organization towards the attainment of set goals and objectives.
This Course on Budgeting and Budgetary Control is designed to provide participants with the necessary tools for efficient planning and controlling the resources of their organizations.
2.0 OBJECTIVES:
At the end of the course, participants will be able to: Prepare Functional and Master budgets; Design a budgetary control system.
3.0 CONTENT: Planning Versus Budgeting; Prerequisites for Effective Budgeting; The Budgeting Process o Determining Budget Estimates o Budget Reconciliation o Budget Consolidation o Budget Approval Types of Budgets: o Functional Budgets; o Master Budget; Budgetary Control Process: o Setting Standards; o Measuring Actuals; o Variance Analysis; Cost Control and Cost Reduction Introduction to MS Excel.
4.0 INTENDED FOR:
Line Managers, Divisional Heads, Departmental Heads and other personnel in Managerial Positions.
5.0 PRESENTATION:
Lectures, Exercises, Group Discussions and Project Work. 6.0 DURATION: 2 WEEKS PERIOD: JUL 26- AUG 06
VENUE: ACCRA FEE: GH¢810.00
MICROSOFT POWERPOINT
1.0 INTRODUCTION
MS PowerPoint, a graphics presentation programme, is designed to help you create an effective and high quality presentation that is both interesting to the audience and effective in its ability to convey your message. It, indeed, aids comprehension.
The course on Microsoft PowerPoint (MS PowerPoint) is designed to provide Trainers, Sales and Marketing staff and other senior managers with basic skills to enable them produce and make effective visual presentations in communicating their ideas.
1.0 OBJECTIVE At the end of the course, participants will be able to: Use the MS Power Point to make effective presentations.
3.0 CONTENT: Features of MS Power Point; Creating Slides o Delete, move and insert slides; Insert picture and clip art; Running Slides Shows; Creating charts and organization structure; Printing a handout; Presentation skills Project work
4.0 INTENDED FOR: Secretaries, Trainers/ Facilitators and professionals with or without computer skills.
5.0 PRESENTATION: Lectures, Demonstration, Hands-on Exercises and Project work.
6.0 DURATION: 3 DAYS PERIOD: AUG 09 - AUG 11
VENUE: ACCRA FEE: GH¢250.00
FINANCIAL ACCOUNTING
1.0 INTRODUCTION:
A large part of the information that business managers require for decision making is derived from Financial Statements.
This course on Financial Accounting has therefore been designed to help improve the capacity of participants to enable them provide quality financial information to all stakeholders.
2.0 OBJECTIVES:
At the end of the course, participants will be able to: Apply the principles of accounting effectively; Prepare Income Statement, Balance Sheet and Cash Flow Statements; and Analyse and Interpret Financial Statements.
3.0 CONTENT: Accounting Concepts and Conventions; Source Documents and Books of Accounts; Chart of Accounts; Financial Statements; Analysis and Interpretation of Financial Statements Introduction to MS Excel.
4.0 INTENDED FOR: Accounting Managers/Officers, and other Accounting Personnel.
5.0 PRESENTATION: Lectures, Discussions, Exercises and Project Work.
6.0 DURATION: 2 WEEKS PERIOD: AUG 09 - AUG. 20
VENUE: ACCRA FEE: GH¢810.00
INTERNAL AUDITING
1.0 INTRODUCTION: Internal Auditing is an integral part of the control system that ensures the adequacy and effectiveness of an organization’s system of internal control. The proper working of an internal control system of an organization enhances the efficiency of its performance, whilst the inadequacy or ineffectiveness of it could spell the demise of the organization.
This course on Internal Auditing is designed to equip auditors and management personnel with an in-depth knowledge of the function of internal auditing as well as provide adequate skills in evaluating and auditing internal control systems.
2.0 OBJECTIVES At the end of the course, participants will be able to: Define the elements of internal accounting control; Evaluate the effectiveness of an organization’s systems of internal control; Design and carry out compliance and substantive tests.
3.0 CONTENT: Purpose and Scope of Internal Audit; The Audit Process; The Internal Audit Function; Financial, Compliance and Operational Audit; Compliance and Substantive Tests; Audit Programmes and Working Papers; Audit of Automated Systems; Audit Sampling; Verification of Assets and Liabilities; Internal Controls and Checks; Audit Investigation and Reporting; and Audit Report
4.0 INTENDED FOR: Internal Auditors/Officers, Accountants, Accounts Officers and Managers.
5.0 PRESENTATION: Lectures, Exercises, Case Studies and Syndicate Work.
6.0 DURATION: 2 WEEKS PERIOD: AUG 23 - SEP 03
VENUE: ACCRA FEE: GH¢810.00
MICROSOFT WORD (MS WORD)
1.0 INTRODUCTION
MS Word, a word processing software application whose purpose is to help you create any type of written communication.
With Word, you throw away your correcting fluid because with a few keystrokes, you can easily correct errors, move paragraphs and reprint your document.
The course in Microsoft Word provides participants with basic skills that enable them to produce various types of documents such as reports, memos, letters, tables, forms, and newsletters effectively and efficiently.
2.0 OBJECTIVES:
At the end of the course, participants will be able to:
Use MS Word to create, edit and print documents; Merge standard letters to database; Create and use templates.
3.0 CONTENT Creating a file Saving and Retrieving Files; Moving and Copying Text; Formatting Text; o Font size, type, bold, italics etc o Bullets and numbering Spell check, Search and Replace; Adding Headers and Footers; Creating Tables; Inserting page numbers, charts and pictures; Creating Columns; Generation of Table of Contents; Mail Merge
4.0 INTENDED FOR
Secretaries, Trainers/Facilitators and other persons with or without basic computer skills.
5.0 PRESENTATION: Lectures, Demonstration, Hands-on Exercises and Project work.
6.0 DURATION: 3 DAYS PERIOD: AUG 23 - AUG 25
VENUE: ACCRA FEE: GH250.00
STORES MANAGEMENT
1.0 INTRODUCTION: The purchasing, handling and storing of materials to meet the needs of users form part of the fundamental functions of every organization. This range of activities illustrate the strategic role stores play in the supply chain of an organization.
In the current highly competitive business environment coupled with economic constraints, every organization is encouraged to adopt measures that will contribute to minimizing the level of investment in materials stock for realising its corporate objectives.
This course in Stores Management is being organized to equip participants with up-to-date techniques of managing their organization’s material stocks.
2.0 OBJECTIVES: At the end of the course, participants will be able to: State the strategic role and objectives of the Stores Function; Design an effective stock control system; and Formulate a workable Stores Management plan.
3.0 CONTENT: Stores Functions and Procedures; Organization and Management of the Stores Function; Classification and Indexing of Stores; Introduction To Computer Applications for Stores Management (MS Access); Handling and Storage Equipment; Receipt, Inspection and Issue of Materials; Stores Records; Stores Accounting Stock Control Systems; Stock-taking and Checking Procedures; and Stores Planning and Layout.
4.0 INTENDED FOR: Materials Managers, Stores Managers/Storekeepers, Project Managers, Accountants and Auditors.
5.0 PRESENTATION: Lectures, Discussion, Exercises, Syndicate Work , Field visit and Film Shows. 6.0 DURATION: 2 WEEKS PERIOD: SEP 06 - SEP 17 NOV 01 – NOV 12 VENUE: ACCRA FEE: GH¢810.00
MICROSOFT PROJECT
1.0 INTRODUCTION:
The course in Microsoft Project (MS Project) will provide participants with basic skills that will enable them to plan, implement, monitor and evaluate projects and other business operations and produce accurate and timely reports.
2.0 OBJECTIVE: At the end of the course, participants will be able to:
Use MS Project for planning, analysing and monitoring and evaluating of projects.
3.0 CONTENT: Entering project information and tasks Entering tasks durations and dependencies Assigning Resources to project tasks Adding Costs to tasks; Analysing and Adjusting the project schedules / timescales Tracking projects Generating and Printing Reports
4.0 INTENDED FOR: Project Managers/Officers, Operations/Production Managers/Officers, and Credit Officers with basic computer skills.
5.0 PRESENTATION: Lectures, Demonstrations, Hands-on Exercises and Project work.
6.0 DURATION: 1 WEEK PERIOD: SEP 27 - OCT 01
VENUE: ACCRA FEE: GH¢410.00
FINANCIAL MANAGEMENT
1.0 INTRODUCTION Financial Management is about assessing corporate financial needs, where to raise the funds from and how to use such funds to increase the value and productivity of the organization.
The Financial Management course is therefore designed to equip managers and officers with the necessary skills to enable them add value to and improve the productivity of their organizations.
2.0 OBJECTIVES
At the end of the course, participants will be able to: Identify forms and sources of financing; Use financial ratios to measure performance; Appraise investments decisions;
3.0 CONTENT: The Finance Function; Analysis and Interpretation of Financial Statements Financial Planning; Forms and Sources of Financing; Management of Working Capital; Financial and Capital Structure Analysis; and Investment Appraisal. Financial control models Financial Administration Act, 2503 (Act 654) Introduction to MS Excel
4.0 INTENDED FOR: Accountants, Financial Managers, Project Managers, Project Analysts, Bankers and Senior Managers.
5.0 PRESENTATION: Lectures, Exercises, Case Studies, Group Discussions and Field Visit.
6.0 DURATION: 2 WEEKS PERIOD: OCT 04 – OCT 15
VENUE: ACCRA FEE: GH¢810.00
MANAGEMENT ACCOUNTING
1.0 INTRODUCTION Management Accounting is geared towards providing costing information and for planning and controlling organizational resources. As an internal decision-making tool, Management Accounting provides the basis for assessing the costs and benefits of a product, a service, an activity or a section/department, as well as for planning the allocation, disbursement, and monitoring and evaluation of the resources of the organization to ensure organizational effectiveness.
The course in Management Accounting is intended to equip managers and officers in production/operation and service businesses in particular with skills in costing and pricing of products and services and budgeting of organizational resources.
2.0 OBJECTIVES
At the end of the course, participants will be able to: List the types of costing methods; Design a cost structure for their organizations; Prepare Operating and Capital Budgets; Design Budgetary Control Systems; Appraise Investment Proposals; Apply appropriate Pricing Methods, and Determine Break-Even Point of a firm’s operations. Introduction to MS Excel 3.0 CONTENT:
Relationship between Financial Accounting, Financial Management and Management Accounting; Management Accounting as a Management Tool; Types of costing; Break-Even Analysis; Budgeting and Budgetary Control System; Costing Systems o Job and Process Costing; o Absorption and Marginal Costing o Standard Costing and Variance Analysis Analysis of Investment Decisions; Divisional Performance Measurement; and Management Reports.
4.0 INTENDED FOR: Marketing Managers, Accountants, Production Managers, and Project Managers / Analysts.
5.0 PRESENTATION: Lectures, Discussions, Exercises, Case Studies, and Syndicate Work. 6.0 DURATION: 2 WEEKS PERIOD: OCT 18– OCT 29 VENUE: ACCRA FEE: GH¢810.00 |