|  MANAGEMENT DEVELOPMENT AND PRODUCTIVITY INSTITUTE MDPI - Accra / Ghana GENERAL INFORMATION |
MDPI SERVICE CHARTER INTRODUCTION The Management Development and Productivity Institute (MDPI) is a subvented Agency under the Ministry of Manpower Youth and Development.
Our VISION: A market leader in productivity improvement strategies development and the promotion of best management practices.
Our MISSION STATEMENT: The Management Development and Productivity Institute (MDPI) exists to promote increased productivity in both public and private organizations, primarily in Ghana, to enable them contribute to the growth of the economy on a sustainable basis. It achieves this through "Productivity Improvement Activities", "Management Development Programs", and "Research and Publications and their Dissemination", using a team of highly motivated staff with varied industrial and professional experience.
FUNCTIONS:
The main functions of the Institute are the following: (a) Organizing management training programmes, conferences, workshops and seminars for personnel from all sectors of industry and commerce in various fields - including General Management, Financial Management, Industrial Engineering, Project Management, Marketing Management, Transport Management, Agricultural Marketing Management, Maintenance Management, Small-Scale Enterprises Management, Construction Business Management; and CIT Applications; (b) Providing advisory and consultancy services to all sectors of industry and commerce on solutions to problems with a view to raising the level of efficiency and productivity; (c) Carrying out studies, enquiries and research in the fields of management development and productivity in co-operation with industry, commerce and organizations with related interests; (d) Promoting the publication of information collected and the results of studies, enquiries and research in the form of books, periodicals, bulletins, and bibliographies; and (e) Serving as a centre for collecting information on the most modern developments in management and organization and making such information readily available to those responsible for the running of the national economy. OUR RESPONSIBILITIES ARE: (a) To embark upon practical aspects of training and problem solving with a view to building up managerial capacity and promoting increased Productivity; (b) To offer Consultancy Services to improve Organizational efficiency and effectiveness; and (c) To conduct macro-micro economic studies, enquiries and research to determine suitable management techniques and practices to improve and develop the standard of management in all aspects. OUR SERVICE STANDARDS In our effort to render our services, we undertake to maintain the following minimal standards: SERVICE | TIME FRAME / CONDITION | Course registration | 5 minutes | Course fee payment | 10 minutes | Snack period | 30 minutes | Course handout | at the end of the course period | Washrooms at Training block | cleaned 3 times a day | Training rooms | to be kept clean and conducive | Library | 5 minutes to sign for a book | Lawns | mowed once a week | Hedges | trimmed once every month | Offices | Labeled appropriately | Course cancellation | inform participants by 3 p.m of the Friday immediately preceding the start of the course | Telephone | answer by the third ring | Replacement of certificate | 3 days (after submitting relevant information) | Fee payment by participants | Full payment by the third day of the first week of the course |
| | We therefore promise to maintain the highest standards in the delivery of our services. Principally, we prescribe the "APC" tablets to our customers: AKWAABA We warmly welcome our customers to our premises; PROFESSIONAL * We deliver management training, management consultancy, research and productivity-related programmes that are relevant for performance improvement and follow ethical practices; * We employ the most modern methodologies in the discharge of our services. CUSTOMER CARE * We treat our customers courteously and welcome feedback (compliments, suggestions, criticisms, complaints) for improvement and are flexible in an attempt to adapt to the changes in our environment. We believe our services begin with us and end with you. WE STRIVE FOR · Continued improvement in our service delivery · Use of state of the art training aids in our service delivery · Practical Management Skills development for the benefit of our customers · Effective collaboration with industry in order to identify the training needs of our clients · Continuous and timely Compilation of productivity indices and research results and making them available for our customers and the general public. INFORMATION TRANSPARENCY AND CONVENIENCE · MDPI will endeavour to provide its clients with all the necessary information they need to access our services either electronically or direct enquiry · Brochures and calendars containing our services will be available to our clients at no cost · Appraisal and comments on our services by clients will be treated with all the seriousness for improvement. OUR MANDATE: Under Legislative Instrument, LI 1077, the services of the MDPI include: Organization of management training programmes, conferences, workshops and seminars for personnel from all sectors of industry and commerce in various fields – including General Management, Financial Management, Facilities Management, Project Management, Marketing Management, Transport Management, Agricultural Marketing Management, Maintenance Management, Small-Scale Enterprises Management, Construction Business Management, and ICT Applications. Provision of advisory and consultancy services to all sectors of industry and commerce with a view to raising the level of productivity. Carrying out studies, enquiries and research in the fields of management development and productivity in co-operation with industry, commerce and organizations with related interests. Promotion of publication of results of studies, enquiries and research in the form of books, periodicals, bulletins, and bibliographies. Serving as a centre for collecting information on the most modern developments in management and organization and making such information readily available for national economic policy formulation. WHAT WE EXPECT FROM THE PUBLIC Good governance, transparency in all developmental activities and efficiency in the implementation of programs and delivery of our services. . Attend, gain and use the training given for improved performance. Share the knowledge and skills gained from MDPI’s services at the organizational level. Timely payment for our fees and charges by our customers. Help the MDPI to improve and enrich the contents of our services through suggestions and contributions A friendly partnership in the development of the human resource in Ghana. OUR COLLABORATING AGENCIES Our COLLABORATING AGENCIES IN ACHIEVING OUR MANDATE INCLUDE: Individual Professional Consultants National Labour Commission Consulting Firms Private Enterprise Foundation International Fund for Agricultural Development (IFAD) Gender Development Institute HOW TO ADDRESS YOUR COMPLAINTS AND COMMENTS Your complaints and comments in respect of our services may be reported to the Deputy Director (NPC) and/or Deputy Director (Training) for attention as a first step; If the Deputy Directors fail to resolve the complaint to your satisfaction, you may contact the Director for further action; If the Director fails to resolve your complaint, you may contact the Chairman of the MDPI Board of Governors; If your complaint persists, you may contact the Chief Director, Ministry of Manpower, Youth and Employment; If your complaint persists, you may contact the Honourable Minister of Manpower, Youth and Employment; and If your complaint still persists, you may ultimately contact the New Charter Office at the office of the President for the final resolution of the complaint. OUR LOCATION We are located in the ministries annex, near the Rivera Beach Hotel in Accra.
OUR CONTACT ADDRESS: The Director MDPI Box GP 297 ACCRA | ESTABLISHMENT:
The Management Development and Productivity Institute (MDPI) was established on 26th of October, 1967 under a joint Ghana Government, United Nations Development Programme (UNDP) and International Labour Organisation (ILO) Project. The MDPI replaced its forerunner, the National Productivity Centre (NPC) which had been established in June, 1964 as part of the then Planning Commission. Legislative Instrument (LI) 1077 of 1st July, 1976 incorporated the Management Development and Productivity Institute as a parastatal. The Institute was formally handed over to the Ghana Government by the UNDP and ILO in 1977 when the joint sponsorship ended. | OBJECTIVES:
The three main objectives of the MDPI are as follows:
(a) To embark upon practical aspects of training and problem solving with a view to building up managerial capacity and promoting increased Productivity;
(b) To offer Consultancy Services to improve Organizational efficiency and effectiveness; and
(c) To conduct macro-micro economic studies, enquiries and research to determine suitable management techniques and practices to improve and develop the standard of management in all aspects. | POLICIES:
The general guides to the attainment of the set objectives are:
(a) Employing the most effective and efficient strategies, methods, skills and practices in the provision of quality and efficient services;
(b) Aiming at excellence in service delivery in its fields of operations by keeping abreast with the latest technologies;
(c) Seeking to employ and retain quality staff through further training and appropriate motivation; and
(d) Ensuring institutional growth and development and attainment of objectives for the benefit of the Ghanaian economy. | STRATEGIES:
Strategies to be employed in consonant with our policies are:
(a) Developing the management training, consultancy and research activities in a 60 :40 ratio to ensure balanced skills development;
(b) Continuously designing and improving the training programmes to respond to current training needs of organisations;
(c) Providing research-based consultancy services tailored to the needs of individual organisations; and
(d) Consistently improving the training methods and facilities to meet modern technological advancement. | STRUCTURE AND ORGANISATION:
Board of Governors
The Legislative Instrument (LI) 1077 of 1976 which incorporated the Management Development and Productivity Institute as a parastatal made provision for a Board of Governors as the policy making body of the Institute.
Directorate
The Institute is managed by a Directorate made up of the Director who is the Chief Executive, the Deputy Director (Training) and the Deputy Director (National Productivity Centre).
Functional Areas
The functional areas of the Institute are organised into four departments. Each department is engaged in management training, consultancy and research. The departments are: General Management; Marketing Management; Financial Management and Management Information Systems and Industrial Engineering.
| Support Services
The support services section comprises: Finance and Accounts; Personnel; General Services; Transport Services; Library and Documentation; and Internal Audit.
MDPI has eight training rooms of different sizes. One of the big size rooms is the computer laboratory with twenty computers. Each training room is equipped with video deck, television set, flip chart stand, white board, air conditioners and LCDs. Canteen facilities are capable of serving 220 persons at a time. Printing materials are produced in-house by the printing section. This section has heavy duty photocopiers to discharge its services. | Regional Office
The Institute has a Regional Office at Kumasi in the Ashanti Region. The office is headed by a senior member of staff designated as Regional Manager. The regional office offers Regular, In-Plant and Project-related management training programmes for client organisations in the northern sector of the country - Ashanti, Brong-Ahafo, Northern, Upper East and Upper West Regions. In addition, the office offers advisory and consultancy services, especially in the area of small-scale enterprise management with support from the headquarters.
The staff establishment of the Institute is 66. The professional staff includes experts in Human Resources Management, Management Information Systems, Industrial Engineering and Entrepreneurship Development Management, as well as Financial and Systems Analysis. | SUMMARY OF MAIN PROGRAMMES:
The Management Development and Productivity Institute organises its Regular Management Training Programmes from March to November each year. The In-Plant and Project-related management improvement courses are, however, offered throughout the year. The target beneficiaries of these management-training programmes range from supervisory to top management personnel of both public and private sector organisations.
The distribution of trainees for the three training categories over the past seven (8) years is as follows:
YEAR | REGULAR COURSES | IN-PLANT COURSES | PROJECT RELATED COURSES | TOTAL | | 2008 | 115 | | | | 2007 | 431 | | 0 | | 2006 | 501 | 823 | 0 | 1324 | 2005 | 602 | 401 | 0 | 1003 | 2004 | 571 | 723 | 3 | 1297 | 2003 | 610 | 385 | 325 | 1320 | 2002 | 697 | 490 | 284 | 1471 | 2001 | 627 | 524 | 0 | 1157 | 2000 | 534 | 735 | 16 | 1285 |
Every year a considerable number of supervisors and management personnel attend the Regular Courses as published in the Management Training Programme (MTP). The beneficiaries of these courses come from both public and private sector organisations; a sample list of some of the client organisations is published on this site.
The MTP covers all-important fields of management studies and practices and the programmes are conducted in Accra and Kumasi.
A variety of teaching methods are used on the various programmes including lecture, case study, role-play, exercises, film shows, experience sharing, etc. The lecture method is employed to present facts or highlight background information in specific subject areas. Case studies require participants to analyse real management problems and engage in discussing them to arrive at creative and effective recommendations for action.
Group discussions and presentations are also used to enable participants share experiences and apply concepts in solving problems. Materials used in the programmes are drawn extensively from the consultancy assignments of the professional staff. This approach helps to maintain the practical-orientation and relevance of the institute’s management training programme.
| Management Consultancy
The Management Consultancy and Advisory Services of the Institute are offered to organisations in both the public and private sectors of the economy. The consultancy assignments cover the following areas: production; personnel; operations; organisational review and development; management services; design and installation of accounting systems and manuals; review of condition of service; management audit; and corporate planning and strategy formulation. | Research and Productivity Promotion
In accordance with the strategic plan for its management training, consultancy and research activities into the year 2207, the Institute will continue to implement intensive productivity enhancement awareness programmes throughout the country. In this respect, the Institute will carry out a number of productivity-related studies in selected public and private sector organisations in key sectors of the economy. The research findings are to be disseminated through the Ghana Productivity Review of the Institute. | ADMISSION PROCEDURE:
Application
Nominations should be made by the sponsoring organisation on a Nomination Form, copies of which can be obtained from the Institute. Completed Forms should be returned to the Director of the Institute at least two weeks before the commencement date of a course.
Selection
Selection from the applications received is based on:
(a) The experience of the applicant, level or responsibility and academic background; and
(b) The need for a satisfactory mix of applicants in terms of industry, education and specialised experience.
Fees
The fee for each course is provided in this brochure. The course fee covers tuition, snacks, lunch, course materials and field visits. The fee for participants resident outside Ghana is US $ 475.00 per week per participant. Full payment of fees should accompany the return of Nomination Forms or be paid on the first day of each course. The fees are payable to Management Development and Productivity Institute. Abbreviations should not be used in writing the cheques.
Training Sessions
Training sessions are from 9.00 a.m. to 2.30 p.m. Lunch is from 2.30 p.m. to 3.30 p.m.
Withdrawals
If a sponsoring organisation finds it necessary to withdraw a candidate, two weeks prior to the commencement of the course, the course fee will be returned less 30 percent for administrative charges. Withdrawals on or after the commencement of a course are subject to the total forfeiture of fees.
ADDITIONAL INFORMATION
For further details on the Institute’s programmes contact: THE DIRECTOR MANAGEMENT DEVELOPMENT AND PRODUCTIVITY INSTITUTE (MDPI) P.O. BOX 297, ACCRA, GHANA. TEL: 666597, 666598, 666599, and 665225; 663998; 683904; 0289113032. FAX: 233-21-66-6590 E-MAIL: mdpi@ghana.com Web Site: www.mdpi-ghana.org
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